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Texas Department of Public Safety

Internal Knowledge Resource GuideTx DPS Logo

Agency Description

Texas Department of Public Safety protects and serves Texas and proactively protects the citizens of Texas in an ever-changing threat environment while always remaining faithful to the U.S. and State Constitution.

IGI's Contribution

We created a customized online knowledge base featuring policy and procedures for the employees of the Driver License Division. This effort helped to improve work task efficiency. It also allowed the agency to reflect inward on business practices, work to streamline processes, and eliminate redundancies.